Telephone Number Portability

What are the conditions for transferring my number for the Messagenet SmartNumber service?

Number Portability can be completed only if you have the migration code provided by the telephone operator for line, and if there is only one number on a traditional analog or single ISDN line. In both cases, there cannot be an ADSL line present on the line, either contractually or physically.

It is also necessary that the request be made by the subscriber of the line. All invoices for the line to be transferred must be paid up.

Providing exact information is the best guarantee for fast, trouble-free number portability.

When the number is transferred to Messagenet, the customer loses all additional services connected with the line.

Which services must I activate to have Number Portability with Messagenet?

Number Portability is a free additional option with the service SmartNumber. To get it, you must activate a SmartNumber that will let you make and receive calls with VoIP technology.

How long does Number Portability take for the SmartNumber service?

Approximately three weeks.

Is it possible to transfer my number to Messagenet and still keep the ADSL associated with the line?

No. If the line has an associated ADSL line, it is not possible to activate the Number Portability option (see the Terms and Conditions)

Is it possible to activate the Number Portability option on a “Shared Access” line?

No (see the Terms and Conditions)

After transferring my number, can I continue to receive calls at the temporary geographical number assigned by Messagenet?

No. As soon as the Number Portability procedure is completed, the temporary number issued to you by Messagenet will no longer be usable and SmartNumber will become active on your old number.

Is it possible to port the number of an ISDN line to Messagenet?

Yes. Only if it is a single ISDN and there is NOT and ADSL line physically or contractually present on it.

It is possible to port the number of a decadic PRI line to Messagenet?

No, Number Portability is only possible for traditional single lines or single ISDN lines.

How can Messagenet offer Number Portability?

Number Portability is a service that Messagenet can provide upon request and under specific conditions because it is an operator with a general authorisation to provide telephone service accessible to the public throughout the Italian territory issued by the Telecommunications sector of the Ministero delle Attività Produttive.

How can I transfer my number to Messagenet?

To activate SmartNumber and keep your old number, just follow these simple instructions:

• complete the online procedure by providing your details
• pay the annual fee and the activation fee for SmartNumber with a credit card or bank transfer
• Send Messagenet the following documents:
  1. the last invoice for the number you want to transfer with the sentence "tutte le bollette precedenti risultano pagate" (all previous invoices are paid up)
  2. for a physical person: a copy of the identification document of the person who will be identified as the subscriber of the line;
  3. authorisation form filled out and signed
These documents must be sent in one of the following ways:
• via fax to the number 0291390400;
• via e-mail to the address portanumero@messagenet.it as an attachment in TIFF or PDF format.

As soon as you have made the payment, you will get an email from Messagenet containing a temporary number with the same prefix as your old number, and the instructions that explain how to start calling and receiving calls immediately.

When the documents arrive, Messagenet starts the Number Portability procedure, which takes about three weeks to complete. As soon as it is possible, we will send you a message with the actual date of passage from your temporary number to your old number. After this date, the temporary number assigned by Messagenet will no longer be available, and SmartNumber will become active on your old number.

What are the General Conditions of SmartNumber with Number Portability?

The annual fee and the activation fee must be paid regardless of whether the service is used or not, and regardless of whether the procedure was successfully completed or not (for reasons that could NOT be controlled by Messagenet).
Upon request, Messagenet will refund the entire price paid for the service SmartNumber, only if the Number Portability procedure was not successfully completed and the following conditions occurred:

• these requirements were scrupulously observed
• the documentation provided was complete and correct
• the customer did nothing to hinder the Number Portability procedure, such as giving incomplete or incorrect information to previous telephone operator, which could ask for confirmation or details about the procedure in course, also through automatic phone calls or through the operator.

Messagenet is not responsible if, after the completion of the Number Portability procedure, any ADSL services are suspended or the customer is charged additional fees or any other type of expense associated with the fact that the ADSL line no longer has its specific number. The user agrees from this point on to pay all possible additional costs.